Refund Policy

Privacy Policy
1. Introduction

Welcome to This Century. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us regarding our courier and logistics services.

2. Who We Are

THIS CENTURY LIMITED
Email: info@thiscentury.co.uk

Website: www.thiscentury.co.uk

3. Information We Collect

We may collect and process the following types of information:

Personal information such as your name, email address, phone number, or company name when you contact us, request a quote, or apply for a role.

Service-related information including collection and delivery addresses, booking details, and enquiry content.

Technical information such as IP address, browser type, device information, and operating system for security, analytics, and website functionality.

We do not collect or store payment card details directly through this website.

4. How We Use Your Information

We use your information to:

Respond to enquiries and provide logistics services.

Manage bookings, deliveries, and customer communications.

Improve our website, services, and customer experience.

Comply with legal, regulatory, or contractual obligations.

We do not sell, rent, or trade personal data to third parties for marketing purposes.

5. Lawful Basis for Processing (UK GDPR)

We process personal data based on one or more of the following lawful grounds:

Performance of a contract or steps taken prior to entering a contract.

Legitimate business interests.

Compliance with legal obligations.

Consent, where applicable.

6. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. While reasonable steps are taken to secure data, no online system can be guaranteed to be completely secure.

7. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse visitor behaviour. You can manage or disable cookies through your browser settings at any time.

8. Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you.

Request correction or deletion of your personal data.

Object to or restrict certain types of processing.

Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@thiscentury.co.uk
.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory requirements. When data is no longer required, it is securely deleted.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page with a revised “Last updated” date.

Refund Policy
1. Introduction

This Refund Policy explains how THIS CENTURY LIMITED handles cancellations, changes, and refunds for courier and delivery bookings made through our website or directly with our team. We aim to be transparent and fair while maintaining efficient business operations.

2. Eligibility for Refunds

Refunds may be available in specific circumstances, including:

If you cancel your booking before a driver has been assigned or dispatched.

If we are unable to fulfil your delivery due to an internal issue on our side (for example, a vehicle breakdown or scheduling error).

Once a driver has been dispatched or the service has begun, refunds are generally not available, except in cases where THIS CENTURY LIMITED is at fault.

3. Cancellations

Cancellations must be made with reasonable notice — ideally at least 2 hours before the scheduled collection time.

Cancellations made after this time may still incur a charge to cover driver allocation and administrative costs.

4. Refund Process

If your refund request is approved:

Refunds will be processed using the original payment method.

Please allow 5–10 working days for the funds to appear, depending on your payment provider.

You will receive written confirmation once your refund has been issued.

To request a refund, please contact:
Email: info@thiscentury.co.uk

Please include your booking reference, full name, and reason for the request to help us process it promptly.

5. Non-Refundable Situations

Refunds will not be issued for:

Incorrect delivery details provided by the customer.

Failed deliveries where the recipient was unavailable.

Damage or loss caused by packaging issues outside our control.

Services completed as requested.

6. Service Issues

If you believe a delivery was not carried out to our usual standard, please contact us immediately at info@thiscentury.co.uk
. We will review your case and aim to resolve all issues fairly and promptly.

7. Changes to This Policy

THIS CENTURY LIMITED may update this Refund Policy periodically to reflect changes in our services or UK consumer laws. Updates will appear on this page with a revised “Last updated” date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

THIS CENTURY LIMITED
Email: info@thiscentury.co.uk

Website: www.thiscentury.co.uk